Delete your Pickivo account

Developer: Click AI Limited

You can delete your Pickivo account and its data on this page, even if you no longer have the app. In the app, go to You → Settings → Privacy → Delete account.

How to delete your account on this page

1. Enter the email address of your account. If you sign in with Google, use the email address of that Google account.
2. If the address belongs to an account, we email you a 6-digit code that is valid for 10 minutes. To protect your privacy, this page shows the same message whether or not an account exists.
3. Enter the code. If you have a subscription, choose whether we should cancel its renewal. Then confirm.
4. The page then shows the status of your request: when we received it, whether your subscription renewal was cancelled, and the time by which we aim to finish deleting your data.

Deletion can't be undone, and there's no waiting period during which you can cancel it.

What we delete

• Your sign-in details: your email address, your Google account link and your sign-in sessions, so you're signed out on every device.
• Your front, back and side photos, the item photos you uploaded and the items you imported.
• All your looks, with every view and adjustment, and your favorites and try-on history.
• Your credits and credit history. Any credits you have left are lost.
• Your registered devices and notification tokens.
• Reports and feedback you sent in the app, your activity records (days active, country, notification opens and ad revenue estimates) and your agreement records.

When deletion happens

• Right away. Your account is closed. You're signed out everywhere, you can't sign in to it, and your photos and looks can no longer be viewed. Try-ons that haven't been sent for processing are stopped. Any that were already sent finish first and are then deleted.
• Within 24 hours (our aim). We aim to delete your photos, looks and other personal data from our active systems within 24 hours of your request. It can take longer if a try-on or a Google Play action for your account is still in progress, because deletion waits for it to finish.

What we keep, and why

• Transaction and audit records. Google Play purchase and order records (order ID, product, price, dates and refund status) with only a one-way hash of the purchase token, never the token itself; subscription cancellation records; confirmations of rewarded-ad rewards; a record of each try-on (date, type, where the item came from and its product ID, status, number of images, AI provider and cost); records of actions our staff took on your account; and a minimal record that your account existed and was deleted. These are linked to an internal ID, not to your email address or photos, but they aren't anonymous. We keep them for as long as we need them for accounting, tax, refunds, fraud prevention, resolving disputes and meeting legal obligations.
• Sign-in and deletion code records. Keyed hashes of the email address and IP address used. They're deleted automatically about one day after they're created.
• Technical logs. Our request and error logs are kept for a short period set by our hosting provider.
• Recovery copies. Deleted database records can remain for a limited time in our hosting provider's recovery copies, which we use only to restore the service after a failure.
• Shared product cache. Product details and images we read from Amazon or SHEIN are stored in a shared cache that doesn't say who imported them. They're deleted on the cache's own schedule, not when you delete your account.
• Emails you sent us. They're stored separately from your account and aren't deleted automatically. Ask us at privacy@pickivo.app if you want them deleted.

Subscriptions and refunds

• Deleting your account doesn't refund any purchase or the current subscription period.
• It doesn't cancel your Pickivo Plus subscription unless you check Also cancel my subscription renewal in Google Play in the form. If you do, we ask Google Play to stop future renewals and show you the result. You don't need to cancel before deleting.
• If you don't check it, or if cancellation fails or isn't confirmed, cancel in Google Play to avoid further charges: open the Play Store app → tap your profile picture → Payments & subscriptions → Subscriptions → Pickivo → Cancel subscription. You can also go to https://play.google.com/store/account/subscriptions.
• To ask for a refund, use Google Play's refund process for the order.

What deletion can't reach

• Images you saved to your phone or shared with other people or apps.
• Looks saved in the app on another phone. They're removed the next time that phone connects.
• Copies our AI providers already received. They handle what they received under their own terms, which we don't control, and deletion can't recall those copies. Our Privacy Policy explains what we send them.
• Data Google keeps under its own policies, such as your Google Play order history.

Delete only some data

You don't have to delete your account to remove data. In the app:

• Photos: in You, tap a photo under Your photos to open My photos, where you can delete a photo or all of them. Your looks stay.
• Looks: open a look in My Looks, tap More, then Delete look. This deletes all of its views and adjustments.
• AI processing: to withdraw your agreement, go to You → Settings → Privacy → AI photo processing. This doesn't delete anything by itself.

Signing up again

While deletion is in progress, your old account can't be used. Once deletion is complete, you can sign up again with the same email address or Google account, but nothing from the old account comes back: no photos, looks or credits.

Questions

Email privacy@pickivo.app with questions about deleting your data. Your other privacy choices are explained in our Privacy Policy, and help with the app is on our Support page.